Privacy Policy
Company Details:
8020 Marketing Systems Ltd (trading as Decodefy AI)
Company Number: 07046806
Registered Office: 125 High Road East, Felixstowe, Suffolk, IP11 9PS
Email: info@decodefy.ai
Telephone: +44 7401 330074
Introduction
8020 Marketing Systems Ltd, trading as Decodefy AI ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI marketing chat platform for generating marketing content ("Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
Personal Data
We may collect personally identifiable information, such as:
- Name
- Email address
- Phone number
- Company information
- Billing address
- Payment information
- IP address
- Browser information
- Device information
- Usage data and analytics
User Content
We collect and process the content you input into our platform, including:
- Marketing prompts and queries
- Generated marketing content
- Information provided through our research tool
- AI-generated images
- Feedback and preferences
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Service
- Processing transactions and managing your account
- Personalizing and enhancing your experience
- Analyzing usage patterns to improve functionality
- Communicating with you about your account, updates, or promotional offers
- Responding to your inquiries and providing customer support
- Complying with legal obligations
- Preventing fraud and protecting our rights
- Generating and storing AI-created marketing content and images
AI-Generated Images
Images generated on our platform are stored with long, obscure filenames, making them extremely difficult to discover without the direct URL. While these images are technically accessible if someone has the exact URL, the complexity of our naming system provides a high degree of practical privacy.
Important Notice: You should not upload sensitive or confidential information to our image generation features, as we cannot guarantee absolute privacy for generated images. Images are stored on our infrastructure and may be technically accessible via direct URL.
Data Storage and Security
We use industry-standard security measures to protect your personal information. Your data is stored on secure servers provided by our technology suppliers, including AWS, Qdrant, Google Cloud, MongoDB Atlas, and Vercel. All data is processed and stored within the United Kingdom.
While we implement appropriate safeguards, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We may share your information with:
Service Providers
We engage third-party service providers to perform functions on our behalf, including:
- AWS, Google Cloud, MongoDB Atlas, Vercel (infrastructure and hosting)
- Qdrant (vector database)
- OpenAI, Anthropic, Together AI (AI services)
- Ideogram (image generation)
- Twilio (communications)
- Clerk (authentication)
These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain confidentiality.
Legal Requirements
We may disclose your information where required by law, governmental request, court order, or to protect our rights, privacy, safety, or property, and that of our users and the public.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our platform. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Your Rights
Under UK data protection law and GDPR, you have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your personal information
- Restriction: Request limitation of the processing of your personal information
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw your consent at any time
To exercise these rights, please contact our Data Protection Officer using the information provided at the end of this policy.
Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
International Data Transfers
As a UK-based company, your information is primarily processed within the United Kingdom. Your information may be transferred to and processed in countries other than the United Kingdom where our service providers operate.
We have implemented appropriate safeguards to protect your information when transferred internationally, including the use of Standard Contractual Clauses or reliance on adequacy decisions.
Data Retention
We retain your personal information according to the following schedule:
- Active accounts: Data retained while your account is active
- Inactive accounts: Automatically deleted after 24 months of inactivity
- Payment records: Retained for 7 years in accordance with UK tax law requirements
- Support communications: Retained for 3 years from the date of last contact
When we no longer need your personal information, we will securely delete or anonymize it. You may request earlier deletion by exercising your right to erasure.
Third-Party Links
Our Service may contain links to third-party websites or services accessed through our web research tool. We are not responsible for the content or privacy practices of these third-party sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and sending you an email notification where appropriate.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your Data Protection Rights - Summary
As a UK-based company, we comply with UK GDPR. You have the right to:
- Know what personal data we hold about you
- Request a copy of your data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Data portability
- Lodge a complaint with the Information Commissioner's Office (ICO)
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact:
Data Protection Officer: James Cooke
Company: 8020 Marketing Systems Ltd (trading as Decodefy AI)
Address: 125 High Road East, Felixstowe, Suffolk, IP11 9PS
Email: info@decodefy.ai
Telephone: +44 7401 330074
Supervisory Authority: Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113